Returns & Exchange
Our Hassle-Free Return Policy:
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Your Satisfaction Matters
We want you to love your Aquilla purchase! If something isn't quite right, we're here to help.
Quality Guarantee
If your item arrives defective, we'll make it right with a full refund—no questions asked.
30-Day Return Window
Changed your mind? No problem. You have 30 days from delivery to return items for a refund.
Simple Return Requirements
To ensure we can process your return smoothly, please make sure items are:
- Unworn, unwashed, and undamaged
- In original condition with all tags attached
- Accompanied by your original Aquilla packing slip
For hygiene reasons, we're unable to accept returns on items that have been worn or used.
How It Works
- Contact us within 30 days of receiving your order
- Return your item(s) in original condition
- Receive your refund once we process your return
Return Shipping
For personal preference returns, customers cover return shipping costs. Original shipping fees are non-refundable.
Questions?
Our customer care team is ready to assist you with any return inquiries.
Return Address:
- 1801 Polk Street Unit 224025 Hollywood, Florida, 33022
Easy Return Process:
Step 1: Get in Touch
Email our friendly customer service team at support@byaquilla.com to start your return. We’ll guide you through the process and provide everything you need.
Step 2: Ship It Back Safely
Please keep your tracking number and proof of postage—this protects you until your return reaches us. We recommend using a trackable shipping method for your peace of mind.
Step 3: We Process Your Return
Once your return arrives at our facility (typically 3-10 business days), our team will process it within 10-14 business days. We’ll send you a confirmation email as soon as your refund is issued.
Step 4: Receive Your Refund
Your refund will be credited back to your original payment method. Depending on your bank or card provider, it may take an additional 3-5 business days to appear in your account.
Total Timeline
From the day you ship your return, please allow 3-4 weeks for the complete process. We’ll keep you updated every step of the way!
Need Help?
Our customer care team at support@byaquilla.com is here to answer any questions about your return.
- Orders are processed Monday- Saturday (excluding holidays).
- Orders placed after 3:00 PM EST will start processing the next business day.
- The estimated shipping time frame given includes order processing time
- Delivery timeframes provided are for standard business days (M-F), but may occasionally be delivered earlier on the weekends.
- If you order multiple items, you may get multiple deliveries. We will send you individual tracking emails to keep you updated.
- The estimated delivery date provided at checkout is based on your delivery address and the shipping method chosen
- We use a variety of shipping carriers to make sure we deliver your order as soon as possible
- If shipping to Hawaii or Alaska, we highly suggest sending your order to a physical address instead of a PO Box, as deliveries can be delayed
- You can check your order status and any updates to your estimated delivery date at aquilla.com/trackorders.
