Returns & Exchange
You must contact customer service at firstname.lastname@example.org if you wish to return an order or item(s), otherwise, a refund will not be issued. The returned parcel remains your responsibility until it arrives to us, therefore, please remember to ask for proof of postage in case it goes missing. It takes 10-14 business days to process all returns. Please note, it may take 3-10 business days for your return to arrive at our returns facility before it can be processed. The refunded amount will be credited back by using the original payment method. Upon processing your return, you will receive an email confirming we have issued your refund. It can take an additional 3-5 business days for your refund to post depending on your financial institution.